Continuous Improvement Program

Campus Dining, Inc.’s Continuous Improvement Program encompasses comprehensive monitoring and education on Best Practices in the dining services industry. It provides a consistent measurement program that integrates Quality Compliance, Customer Satisfaction, and Financial Improvement into your daily management process.

Our combination of operations experience and dynamic analytics helps your dining program achieve maximum value at minimum cost. As your hands-on partner, Campus Dining, Inc. will assess your current methods and practices then recommend actionable improvements to achieve positive performance in safety, contract compliance and customer satisfaction.

Step One: The Best Value Solution

In developing a Best Value Solution, our project approach is to engage your students, faculty, and staff in a personal fashion while using quantifiable data-based tools to gather and verify both internal and external comparative data.

The comprehensive review leading to a Best Value Solution…

• Incorporates leadership goals
• Gathers current physical data
• Uses FoodMark^® to benchmark your program to industry leaders such as those identified by NACUFS and the Princeton Review
• Applies best practices
• Considers financial investment
• Delivers a concise work plan for implementation

Step Two: Our Continuous Improvement Program (CIP)

…is the “background music” to your success.

Self-operators and contract administrators in multi-site dining services are supported with customized, proprietary tools, asking and answering the fundamental questions you ask every day:

• “Are my customers safe?” = FoodExcel
  A measurement, contract compliance and quality assurance program
• “Are my customers happy?” = FoodWrite
  An online data gathering tool used for customized research
• “What does it cost me?” = FoodMark^®
  A financial and statistical monitoring program to measure your dining services’ efficiency and cost effectiveness.

Step Three: Business Intelligence & Performance Metrics

“Our task is to read things that are not yet on the page” – Steve Jobs

The world of Business Intelligence offers a whole new paradigm to your operations. The discipline of Benchmarking sets the foundation for the use of Business Intelligence, where data is turned into improvements to methods and practices.

“A picture is worth a thousand words”… The confidential FoodMark^® client Dashboard presents your data in ways that enable you to see how you are doing today as well as historically from year to year.

Customized dashboards bring your data to life – visually, quickly, easily – enabling you to dive into your data and build compelling reports with historical trends in comparison to our national, confidential database.

The National Dashboard presents Data Pool Averages (DPA) in aggregate form using our confidential national database of dining services information. This high level, “quick view” enables you to make useful comparisons by region and population.

Contact us to take the first steps toward the enhanced performance of your revitalized dining services.